FAQ
Frequent questions & help
ORDERING
- 1. How do I order from WhiteWall?
- 2. Where can I find an overview of all the prices?
- 3. Can I change my order later?
- 4. Is there any way to change my order to a rush order?
- 5. Where are my coffee table books and photo calendars stored and how do I find them?
- 6. For how long will my image data be saved?
IMAGE FILE REQUIREMENTS
- 1. What file formats can I upload?
- 2. What color space should I use?
- 3. Are embedded color profiles supported?
- 4. What color depth should I use?
- 5. How large can my image file be produced?
- 6. How big can my image file be?
PROOFS & ICC COLOR PROFILE
PRODUCTS & WALL ART
- 1. What is the certificate of authenticity?
- 2. What is the reproduction fee and how is it calculated?
- 3. Where do the Image Collection images come from?
- 4. Are images in frames changeable?
- 5. What is the difference between photo prints and giclée prints?
- 6. How do I create a split image?
GIFT CERTIFICATES
- 1. Which products can be purchased with Gift Certificates?
- 2. How long are Gift Certificates valid?
- 3. Can I give Gift Certificates as presents?
- 4. Can I redeem multiple Gift Certificates for a single order?
- 5. What happens to the remainder if I don’t use the entire value of my Gift Certificate?
- 6. How do I redeem a gift certificate or promo code?
PAYMENT METHODS
SHIPPING & DELIVERY STATUS
- 1. What countries does WhiteWall deliver to?
- 2. Can I have my order delivered to a parcel pickup station or package shop?
- 3. Can I use a different shipping address?
- 4. Can I pick up my order in a WhiteWall store?
- 5. Can I choose which parcel service will deliver my order?
- 6. What are the delivery options?
YOUR WHITEWALL ACCOUNT
- 1. I forgot my password. What do I do?
- 2. How do I delete my account?
- 3. What happens if I don’t receive the confirmation e-mail when creating an account?
- 4. What are the benefits of creating a WhiteWall account?
- 5. How do I create a WhiteWall account?
- 6. How do I unsubscribe from the newsletter?