Your satisfaction is very important to us. That is why we ask you to contact us immediately as soon as something does not meet your expectations. Together we will find a solution to your concern - by remaking the product or in the form of compensation. We strive to continuously improve our performance with your feedback and ensure your satisfaction in the future.
Please send us an email to firstname.lastname@example.org within two weeks of receiving the product. In it, mention the order number under the subject "Satisfaction Guarantee" as well as a detailed description of the defect you pointed out. Please supplement this e-mail with at least two meaningful photos so that an initial qualified assessment is possible.
Together with our quality management, we will analyze your case in order to continue to meet our high quality standards. Our customer service will then contact you and find a solution as quickly as possible.